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    <title>Protech Status - Incident history</title>
    <link>https://status.protechassociates.com</link>
    <description>Protech</description>
    <pubDate>Wed, 7 Oct 2026 17:02:20 +0000</pubDate>
    
<item>
  <title>Monitoring - Possible Performance Degradation</title>
  <description>
    Type: Incident
    

    
    Oct 8, 21:33:22 GMT+0 - Resolved - Resolved - We continue to closely monitor the environment.

Please direct any further questions to support@protechassociates.com. Oct 7, 22:15:19 GMT+0 - Monitoring - All updates have been completed successfully and sites are available. We will continue to closely monitor the environment.

Please direct any further questions to support@protechassociates.com. Oct 7, 19:55:08 GMT+0 - Monitoring - Update: Confirmed performance issue was resolved at 1pm ET.  

We have identified a separate issue affecting the MX Find function for both admins and members.  

We’ve successfully deployed a fix with customers working with our Support team and will be issuing a rolling hot fix between 5pm-7pm ET to all customers. Anticipated latency will be approximately 5 minutes while your website re-caches. This will not impact those who have already applied the hotfix with Support. 

If you need assistance in the meantime, please contact Support. Oct 7, 17:02:20 GMT+0 - Monitoring - We are aware that some Protech users may be experiencing slower than normal performance, particularly in Asset Manager. Our team identified the cause and is performing a scaling operation on a supporting infrastructure component, working alongside Microsoft.
 
We have seen steady improvement in performance since this work began, and the final change has now been applied. We expect the impact to be resolved. We will continue to monitor closely to confirm. 
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    
    
    <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>21:33:22</var> GMT+0</small><br><strong>Resolved</strong> -
  Resolved - We continue to closely monitor the environment.

Please direct any further questions to support@protechassociates.com..</p>
<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>22:15:19</var> GMT+0</small><br><strong>Monitoring</strong> -
  All updates have been completed successfully and sites are available. We will continue to closely monitor the environment.

Please direct any further questions to support@protechassociates.com..</p>
<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>19:55:08</var> GMT+0</small><br><strong>Monitoring</strong> -
  Update: Confirmed performance issue was resolved at 1pm ET.  

We have identified a separate issue affecting the MX Find function for both admins and members.  

We’ve successfully deployed a fix with customers working with our Support team and will be issuing a rolling hot fix between 5pm-7pm ET to all customers. Anticipated latency will be approximately 5 minutes while your website re-caches. This will not impact those who have already applied the hotfix with Support. 

If you need assistance in the meantime, please contact Support..</p>
<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>17:02:20</var> GMT+0</small><br><strong>Monitoring</strong> -
  We are aware that some Protech users may be experiencing slower than normal performance, particularly in Asset Manager. Our team identified the cause and is performing a scaling operation on a supporting infrastructure component, working alongside Microsoft.
 
We have seen steady improvement in performance since this work began, and the final change has now been applied. We expect the impact to be resolved. We will continue to monitor closely to confirm..</p>
]]>
  </content:encoded>
  <pubDate>Wed, 7 Oct 2026 17:02:20 +0000</pubDate>
  <link>https://status.protechassociates.com/incident/cmvd1ybad02qp1nnb768tfto9-fdr8922qjnxz</link>
  <guid>https://status.protechassociates.com/incident/cmvd1ybad02qp1nnb768tfto9-fdr8922qjnxz</guid>
</item>

<item>
  <title>Staging Environment Availability</title>
  <description>
    Type: Incident
    

    
    Sep 22, 21:24:32 GMT+0 - Resolved - This incident has been resolved. Sep 22, 18:38:09 GMT+0 - Monitoring - Staging Environments Restored
All staging environments are back online and operating normally. This issue was isolated to staging and did not impact production environments at any point. We have confirmed all sites are restored and will continue monitoring to ensure stability.
Thank you for your patience throughout this process. Sep 22, 17:04:13 GMT+0 - Identified - Staging Recovery Ongoing
We are continuing to work on restoring staging environments. Recovery is progressing, but taking longer than expected. We now expect full restoration to take an additional 1 to 2 hours. This issue remains isolated to staging and does not impact production environments. We will provide another update as recovery advances or once services are fully restored. Sep 22, 15:40:49 GMT+0 - Identified - We continue with recovery of remaining sites
We have identified the cause of the staging disruption and recovery is underway. Services are expected to be fully restored within the next 20 to 30 minutes. This issue is isolated to staging and does not impact production. We will post a final update once recovery is confirmed. Sep 22, 14:56:35 GMT+0 - Identified - Staging Environment Recovery In Progress
We have identified the cause of the staging disruption and recovery is underway. Services are expected to be fully restored within the next 20 to 30 minutes. This issue is isolated to staging and does not impact production. We will post a final update once recovery is confirmed. Sep 22, 14:09:46 GMT+0 - Investigating - We are aware that a few MX staging systems are not loading. Our team is investigating with Microsoft and working quickly to get them operational. 
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    
    
    <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>21:24:32</var> GMT+0</small><br><strong>Resolved</strong> -
  This incident has been resolved..</p>
<p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>18:38:09</var> GMT+0</small><br><strong>Monitoring</strong> -
  Staging Environments Restored
All staging environments are back online and operating normally. This issue was isolated to staging and did not impact production environments at any point. We have confirmed all sites are restored and will continue monitoring to ensure stability.
Thank you for your patience throughout this process..</p>
<p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>17:04:13</var> GMT+0</small><br><strong>Identified</strong> -
  Staging Recovery Ongoing
We are continuing to work on restoring staging environments. Recovery is progressing, but taking longer than expected. We now expect full restoration to take an additional 1 to 2 hours. This issue remains isolated to staging and does not impact production environments. We will provide another update as recovery advances or once services are fully restored..</p>
<p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>15:40:49</var> GMT+0</small><br><strong>Identified</strong> -
  We continue with recovery of remaining sites
We have identified the cause of the staging disruption and recovery is underway. Services are expected to be fully restored within the next 20 to 30 minutes. This issue is isolated to staging and does not impact production. We will post a final update once recovery is confirmed..</p>
<p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>14:56:35</var> GMT+0</small><br><strong>Identified</strong> -
  Staging Environment Recovery In Progress
We have identified the cause of the staging disruption and recovery is underway. Services are expected to be fully restored within the next 20 to 30 minutes. This issue is isolated to staging and does not impact production. We will post a final update once recovery is confirmed..</p>
<p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>14:09:46</var> GMT+0</small><br><strong>Investigating</strong> -
  We are aware that a few MX staging systems are not loading. Our team is investigating with Microsoft and working quickly to get them operational..</p>
]]>
  </content:encoded>
  <pubDate>Tue, 22 Sep 2026 14:09:46 +0000</pubDate>
  <link>https://status.protechassociates.com/incident/cmvd1ybae02qv1nnbcwiuc9nr-s00npj3fhvfp</link>
  <guid>https://status.protechassociates.com/incident/cmvd1ybae02qv1nnbcwiuc9nr-s00npj3fhvfp</guid>
</item>

<item>
  <title>Protech Incident under investigation</title>
  <description>
    Type: Incident
    

    
    Sep 21, 18:59:35 GMT+0 - Resolved - This incident has been resolved. Sep 18, 03:51:44 GMT+0 - Monitoring - All updates have been completed successfully and sites are available. We will continue to closely monitor the environment.

Please direct any further questions to support@protechassociates.com. Sep 18, 03:34:02 GMT+0 - Monitoring - Server upgrade has been completed and verified. Final patch deployments are in the process of completing. We will continue to monitor and will followup with an update when the patching process is completed and verification is successful. Sep 18, 02:27:38 GMT+0 - Monitoring - Patch deployment and server upgrade is still in progress as we work through additional validation of the deployment and ensuring site availability.  We will continue to closely monitor the environment and will post further updates when available.
Please direct any further questions to support@protechassociates.com. Sep 17, 20:18:13 GMT+0 - Monitoring - As a follow-up to our communication yesterday, we identified an additional change that we will make to our Protech MX environment this evening.
At 8:00 p.m. ET, we will deploy a patch and server upgrade. We expect no service disruption during the deployment.
 
Once the update is complete, please refer to this support document on best practices to refresh your MX/UX connection and enable multi-factor authentication on MX sign-ins.
https://marketing.fonteva.com/l/34462/2026-09-17/3tb78f6/34462/1789672942zLvJZjwT/Protech_MX_UX_Refresh_and_MFA_Guidance.docx.pdf
 
Additionally, our Chief Technology Officer, Craig Conway, and our Chief Product Officer, Brooke Huling, will host a live Customer Town Hall on Tuesday, September 22 at 11:30 a.m. ET to provide an update and answer your questions. Please register to attend.
https://events.zoom.us/ev/Am2eXQFDS0cX0rzTPHTM7mn4TO5G9_0M9jg0A3Sm7HiOYI1iWFko~AsazKuAUcKYDDl6F07hDiWWYB9Hel186-ozAVH8e4eTpJJ0rj0a3sCO6dQ

We will continue to closely monitor the environment and provide additional updates as we have information to share. Sep 17, 03:11:14 GMT+0 - Monitoring - The patch deployment process has been completed successfully and sites are available. We will continue to closely monitor the environment.
Please direct any further questions to support@protechassociates.com. Sep 16, 22:34:21 GMT+0 - Monitoring - Earlier this morning, we detected unusual activity on one of our servers. Out of an abundance of caution, we immediately took the affected server offline while we investigated.
 
This precautionary action impacted a small number of our customers. Our investigation has confirmed that no sensitive information was compromised.
 
As a result of our analysis, we are deploying a patch at 8:00 p.m. ET this evening. We expect no service disruption during the deployment.
We will continue to closely monitor the environment and will provide additional updates as we have information to share. Sep 16, 14:04:20 GMT+0 - Monitoring - Server functionality has been restored, and you should now have access to your MX sites.
 
To restore full service, we did need to roll back to our September 7, 2026 archive which will impact any web site configuration changes (Files and Folders) made after that date. We sincerely apologize for this inconvenience, and our support team is ready to assist with any updates you need.
 
Please reach out if you continue experiencing issues or need assistance.
 
A full investigation into the root cause is ongoing and our top priority. We will communicate our findings once complete. Sep 16, 11:50:15 GMT+0 - Investigating - We&#039;re aware that some MX sites may currently be unavailable, and we want to keep you informed while we work to resolve it.
This morning, our team identified an issue with one of the hosting servers and took it offline as a precaution while we investigate and work on a fix. This step helps us protect your data and services while we address the underlying problem.
We don&#039;t have an estimated restoration time yet. We&#039;ll send a further update by 10AM EST, or sooner if the situation changes.
In the meantime, please direct any questions to support@protechassociates.com.
We appreciate your patience and understanding, and we apologize for any inconvenience this may cause. Restoring full service is our top priority. 
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    
    
    <p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>18:59:35</var> GMT+0</small><br><strong>Resolved</strong> -
  This incident has been resolved..</p>
<p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>03:51:44</var> GMT+0</small><br><strong>Monitoring</strong> -
  All updates have been completed successfully and sites are available. We will continue to closely monitor the environment.

Please direct any further questions to support@protechassociates.com..</p>
<p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>03:34:02</var> GMT+0</small><br><strong>Monitoring</strong> -
  Server upgrade has been completed and verified. Final patch deployments are in the process of completing. We will continue to monitor and will followup with an update when the patching process is completed and verification is successful..</p>
<p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>02:27:38</var> GMT+0</small><br><strong>Monitoring</strong> -
  Patch deployment and server upgrade is still in progress as we work through additional validation of the deployment and ensuring site availability.  We will continue to closely monitor the environment and will post further updates when available.
Please direct any further questions to support@protechassociates.com..</p>
<p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>20:18:13</var> GMT+0</small><br><strong>Monitoring</strong> -
  As a follow-up to our communication yesterday, we identified an additional change that we will make to our Protech MX environment this evening.
At 8:00 p.m. ET, we will deploy a patch and server upgrade. We expect no service disruption during the deployment.
 
Once the update is complete, please refer to this support document on best practices to refresh your MX/UX connection and enable multi-factor authentication on MX sign-ins.
https://marketing.fonteva.com/l/34462/2026-09-17/3tb78f6/34462/1789672942zLvJZjwT/Protech_MX_UX_Refresh_and_MFA_Guidance.docx.pdf
 
Additionally, our Chief Technology Officer, Craig Conway, and our Chief Product Officer, Brooke Huling, will host a live Customer Town Hall on Tuesday, September 22 at 11:30 a.m. ET to provide an update and answer your questions. Please register to attend.
https://events.zoom.us/ev/Am2eXQFDS0cX0rzTPHTM7mn4TO5G9_0M9jg0A3Sm7HiOYI1iWFko~AsazKuAUcKYDDl6F07hDiWWYB9Hel186-ozAVH8e4eTpJJ0rj0a3sCO6dQ

We will continue to closely monitor the environment and provide additional updates as we have information to share..</p>
<p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>03:11:14</var> GMT+0</small><br><strong>Monitoring</strong> -
  The patch deployment process has been completed successfully and sites are available. We will continue to closely monitor the environment.
Please direct any further questions to support@protechassociates.com..</p>
<p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>22:34:21</var> GMT+0</small><br><strong>Monitoring</strong> -
  Earlier this morning, we detected unusual activity on one of our servers. Out of an abundance of caution, we immediately took the affected server offline while we investigated.
 
This precautionary action impacted a small number of our customers. Our investigation has confirmed that no sensitive information was compromised.
 
As a result of our analysis, we are deploying a patch at 8:00 p.m. ET this evening. We expect no service disruption during the deployment.
We will continue to closely monitor the environment and will provide additional updates as we have information to share..</p>
<p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>14:04:20</var> GMT+0</small><br><strong>Monitoring</strong> -
  Server functionality has been restored, and you should now have access to your MX sites.
 
To restore full service, we did need to roll back to our September 7, 2026 archive which will impact any web site configuration changes (Files and Folders) made after that date. We sincerely apologize for this inconvenience, and our support team is ready to assist with any updates you need.
 
Please reach out if you continue experiencing issues or need assistance.
 
A full investigation into the root cause is ongoing and our top priority. We will communicate our findings once complete..</p>
<p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>11:50:15</var> GMT+0</small><br><strong>Investigating</strong> -
  We&#039;re aware that some MX sites may currently be unavailable, and we want to keep you informed while we work to resolve it.
This morning, our team identified an issue with one of the hosting servers and took it offline as a precaution while we investigate and work on a fix. This step helps us protect your data and services while we address the underlying problem.
We don&#039;t have an estimated restoration time yet. We&#039;ll send a further update by 10AM EST, or sooner if the situation changes.
In the meantime, please direct any questions to support@protechassociates.com.
We appreciate your patience and understanding, and we apologize for any inconvenience this may cause. Restoring full service is our top priority..</p>
]]>
  </content:encoded>
  <pubDate>Wed, 16 Sep 2026 11:50:15 +0000</pubDate>
  <link>https://status.protechassociates.com/incident/cmvd1ybae02r21nnbbnyd6imw-1fcvs74wls4k</link>
  <guid>https://status.protechassociates.com/incident/cmvd1ybae02r21nnbbnyd6imw-1fcvs74wls4k</guid>
</item>

<item>
  <title>Microsoft Incident July 23</title>
  <description>
    Type: Incident
    

    
    Jul 23, 20:59:41 GMT+0 - Resolved - This incident has been resolved. Jul 23, 20:09:06 GMT+0 - Monitoring - Microsoft has resolved the service interruption affecting Microsoft 365 and other services. Services should now be fully restored and functioning as expected.  

If you are continuing to experience any issues, please submit a support ticket and we will assist you directly.  

https://protech-associates.zendesk.com/auth/v3/signin?brand_id=39265069876365&amp;locale=en-us&amp;return_to=https%3A%2F%2Fprotech-associates.zendesk.com%2Fhc%2Fen-us&amp;role=end_user Jul 23, 16:37:13 GMT+0 - Identified - Microsoft confirmed they are currently experiencing a widespread service disruption affecting Microsoft 365 and other services. Microsoft is actively investigating. We will continue to monitor and provide updates as more information becomes available. 
 
For more details, you can visit Microsoft&#039;s status page: https://status.cloud.microsoft/m365/referrer=serviceStatus Jul 23, 15:26:26 GMT+0 - Investigating - Confirmed ongoing service issue affecting Microsoft environments that is impacting some Protech customers. We are actively working with Microsoft partner support to resolve this issue as quickly as possible. If you are experiencing any issues, please submit a support ticket. 
https://protech-associates.zendesk.com/auth/v3/signin?brand_id=39265069876365&amp;locale=en-us&amp;return_to=https%3A%2F%2Fprotech-associates.zendesk.com%2Fhc%2Fen-us&amp;role=end_user 
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    
    
    <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>20:59:41</var> GMT+0</small><br><strong>Resolved</strong> -
  This incident has been resolved..</p>
<p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>20:09:06</var> GMT+0</small><br><strong>Monitoring</strong> -
  Microsoft has resolved the service interruption affecting Microsoft 365 and other services. Services should now be fully restored and functioning as expected.  

If you are continuing to experience any issues, please submit a support ticket and we will assist you directly.  

https://protech-associates.zendesk.com/auth/v3/signin?brand_id=39265069876365&amp;locale=en-us&amp;return_to=https%3A%2F%2Fprotech-associates.zendesk.com%2Fhc%2Fen-us&amp;role=end_user.</p>
<p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>16:37:13</var> GMT+0</small><br><strong>Identified</strong> -
  Microsoft confirmed they are currently experiencing a widespread service disruption affecting Microsoft 365 and other services. Microsoft is actively investigating. We will continue to monitor and provide updates as more information becomes available. 
 
For more details, you can visit Microsoft&#039;s status page: https://status.cloud.microsoft/m365/referrer=serviceStatus.</p>
<p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>15:26:26</var> GMT+0</small><br><strong>Investigating</strong> -
  Confirmed ongoing service issue affecting Microsoft environments that is impacting some Protech customers. We are actively working with Microsoft partner support to resolve this issue as quickly as possible. If you are experiencing any issues, please submit a support ticket. 
https://protech-associates.zendesk.com/auth/v3/signin?brand_id=39265069876365&amp;locale=en-us&amp;return_to=https%3A%2F%2Fprotech-associates.zendesk.com%2Fhc%2Fen-us&amp;role=end_user.</p>
]]>
  </content:encoded>
  <pubDate>Thu, 23 Jul 2026 15:26:26 +0000</pubDate>
  <link>https://status.protechassociates.com/incident/cmvd1ybae02rc1nnb1mfsat10-637ks5cm9lv0</link>
  <guid>https://status.protechassociates.com/incident/cmvd1ybae02rc1nnb1mfsat10-637ks5cm9lv0</guid>
</item>

<item>
  <title>[Synthetics] Protech - FEIDNN - my.financialexecutives.org</title>
  <description>
    Type: Incident
    

    
    Jul 6, 13:28:40 GMT+0 - Resolved - This incident has been resolved. Jul 6, 11:58:05 GMT+0 - Identified - https://my.financialexecutives.org/
Upon checking, the site is taking an unusually long time to load. The page does not fully load, and no specific error message is being displayed. Jul 6, 11:57:43 GMT+0 - Investigating - We have received an alert for &quot;[Synthetics] Protech - FEIDNN - my.financialexecutives.org&quot;
Our team is actively investigating the issue and working on the alert. We&#039;ll provide further updates shortly

Event URL :
https://protech.datadoghq.com/monitors/270349107 
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    
    
    <p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>13:28:40</var> GMT+0</small><br><strong>Resolved</strong> -
  This incident has been resolved..</p>
<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>11:58:05</var> GMT+0</small><br><strong>Identified</strong> -
  https://my.financialexecutives.org/
Upon checking, the site is taking an unusually long time to load. The page does not fully load, and no specific error message is being displayed..</p>
<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>11:57:43</var> GMT+0</small><br><strong>Investigating</strong> -
  We have received an alert for &quot;[Synthetics] Protech - FEIDNN - my.financialexecutives.org&quot;
Our team is actively investigating the issue and working on the alert. We&#039;ll provide further updates shortly

Event URL :
https://protech.datadoghq.com/monitors/270349107.</p>
]]>
  </content:encoded>
  <pubDate>Mon, 6 Jul 2026 11:57:43 +0000</pubDate>
  <link>https://status.protechassociates.com/incident/cmvd1ybae02rh1nnbew4q7zwq-lp96n9spw6rz</link>
  <guid>https://status.protechassociates.com/incident/cmvd1ybae02rh1nnbew4q7zwq-lp96n9spw6rz</guid>
</item>

<item>
  <title>[Synthetics] protech - MPIFDNN - my.mpif.org</title>
  <description>
    Type: Incident
    

    
    Jul 3, 15:19:47 GMT+0 - Resolved - This incident has been resolved. Jul 3, 15:12:56 GMT+0 - Identified - The site is up and running Jul 3, 15:06:07 GMT+0 - Investigating - We have received an alert for &quot;protech - MPIFDNN - my.mpif.org&quot;
Our team is actively investigating the issue and working on the alert. We&#039;ll provide further updates shortly

Event URL :
https://protech.datadoghq.com/monitors/270349108 
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    
    
    <p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>15:19:47</var> GMT+0</small><br><strong>Resolved</strong> -
  This incident has been resolved..</p>
<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>15:12:56</var> GMT+0</small><br><strong>Identified</strong> -
  The site is up and running.</p>
<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>15:06:07</var> GMT+0</small><br><strong>Investigating</strong> -
  We have received an alert for &quot;protech - MPIFDNN - my.mpif.org&quot;
Our team is actively investigating the issue and working on the alert. We&#039;ll provide further updates shortly

Event URL :
https://protech.datadoghq.com/monitors/270349108.</p>
]]>
  </content:encoded>
  <pubDate>Fri, 3 Jul 2026 15:06:07 +0000</pubDate>
  <link>https://status.protechassociates.com/incident/cmvd1ybae02rs1nnbeib0295i-sxmp71ypwc6f</link>
  <guid>https://status.protechassociates.com/incident/cmvd1ybae02rs1nnbeib0295i-sxmp71ypwc6f</guid>
</item>

<item>
  <title>[Synthetics] protech - MPIFDNN - my.mpif.org</title>
  <description>
    Type: Incident
    

    
    Jul 3, 14:47:19 GMT+0 - Resolved - This incident has been resolved. Jul 3, 13:22:47 GMT+0 - Identified - We have identified elevated traffic levels affecting the website. To maintain stability, the site is currently operating under maintenance controls with limited connections. The service remains available, and the team is actively investigating the source of the activity before restoring normal operating conditions.
Further updates will be provided as our investigation progresses. Jul 3, 13:19:43 GMT+0 - Identified - The site is under maintenance mode Jul 3, 12:51:58 GMT+0 - Identified - D365 is loading, but their website is really slow 
Our team is trying to to recycle Jul 3, 12:49:33 GMT+0 - Identified - Our team is working on the fix Jul 3, 12:29:58 GMT+0 - Investigating - We have received an alert for &quot;protech - MPIFDNN - my.mpif.org&quot;
Our team is actively investigating the issue and working on the alert. We&#039;ll provide further updates shortly

Event URL :
https://protech.datadoghq.com/monitors/270349108 
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    
    
    <p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>14:47:19</var> GMT+0</small><br><strong>Resolved</strong> -
  This incident has been resolved..</p>
<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>13:22:47</var> GMT+0</small><br><strong>Identified</strong> -
  We have identified elevated traffic levels affecting the website. To maintain stability, the site is currently operating under maintenance controls with limited connections. The service remains available, and the team is actively investigating the source of the activity before restoring normal operating conditions.
Further updates will be provided as our investigation progresses..</p>
<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>13:19:43</var> GMT+0</small><br><strong>Identified</strong> -
  The site is under maintenance mode.</p>
<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>12:51:58</var> GMT+0</small><br><strong>Identified</strong> -
  D365 is loading, but their website is really slow 
Our team is trying to to recycle.</p>
<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>12:49:33</var> GMT+0</small><br><strong>Identified</strong> -
  Our team is working on the fix.</p>
<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>12:29:58</var> GMT+0</small><br><strong>Investigating</strong> -
  We have received an alert for &quot;protech - MPIFDNN - my.mpif.org&quot;
Our team is actively investigating the issue and working on the alert. We&#039;ll provide further updates shortly

Event URL :
https://protech.datadoghq.com/monitors/270349108.</p>
]]>
  </content:encoded>
  <pubDate>Fri, 3 Jul 2026 12:29:58 +0000</pubDate>
  <link>https://status.protechassociates.com/incident/cmvd1ybae02rw1nnbgkkk27lc-x0fy00s0r8px</link>
  <guid>https://status.protechassociates.com/incident/cmvd1ybae02rw1nnbgkkk27lc-x0fy00s0r8px</guid>
</item>

<item>
  <title>Microsoft Outage</title>
  <description>
    Type: Incident
    

    
    Jul 3, 23:28:19 GMT+0 - Resolved - This incident has been resolved. Jul 3, 21:56:10 GMT+0 - Monitoring - Microsoft has identified an issue with impacted customers with a SQL memory grant contention issue requiring a SQL service recycle. This has been completed for impacted customers and technicians are currently monitoring. Jul 2, 23:26:00 GMT+0 - Identified - A potential contributing factor has been identified and a mitigation change has been implemented to help improve stability. Technicians are currently monitoring the results and performing additional validation to confirm the effectiveness of the change. Jul 2, 21:19:47 GMT+0 - Investigating - We now have engagement with MS and have confirmed that there is a SQL DB issue in South Central US. Corrective actions are not known at this point Jul 2, 14:45:52 GMT+0 - Investigating - Service Advisory : 

Intermittent service issues with Microsoft Environment  
Confirmed ongoing service issue affecting Microsoft environments that is impacting some Protech customers. We are actively working with Microsoft partner support to resolve this issue as quickly as possible. If you are experiencing any issues, please submit a support ticket. Jul 2, 14:31:00 GMT+0 - Investigating - Service Advisory: Intermittent service issues with Microsoft Environment  
Confirmed ongoing service issue affecting Microsoft environments that is impacting some Protech customers. We are actively working with Microsoft partner support to resolve this issue as quickly as possible. If you are experiencing any issues, please submit a support ticket 
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    
    
    <p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>23:28:19</var> GMT+0</small><br><strong>Resolved</strong> -
  This incident has been resolved..</p>
<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>21:56:10</var> GMT+0</small><br><strong>Monitoring</strong> -
  Microsoft has identified an issue with impacted customers with a SQL memory grant contention issue requiring a SQL service recycle. This has been completed for impacted customers and technicians are currently monitoring..</p>
<p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>23:26:00</var> GMT+0</small><br><strong>Identified</strong> -
  A potential contributing factor has been identified and a mitigation change has been implemented to help improve stability. Technicians are currently monitoring the results and performing additional validation to confirm the effectiveness of the change..</p>
<p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>21:19:47</var> GMT+0</small><br><strong>Investigating</strong> -
  We now have engagement with MS and have confirmed that there is a SQL DB issue in South Central US. Corrective actions are not known at this point.</p>
<p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>14:45:52</var> GMT+0</small><br><strong>Investigating</strong> -
  Service Advisory : 

Intermittent service issues with Microsoft Environment  
Confirmed ongoing service issue affecting Microsoft environments that is impacting some Protech customers. We are actively working with Microsoft partner support to resolve this issue as quickly as possible. If you are experiencing any issues, please submit a support ticket..</p>
<p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>14:31:00</var> GMT+0</small><br><strong>Investigating</strong> -
  Service Advisory: Intermittent service issues with Microsoft Environment  
Confirmed ongoing service issue affecting Microsoft environments that is impacting some Protech customers. We are actively working with Microsoft partner support to resolve this issue as quickly as possible. If you are experiencing any issues, please submit a support ticket.</p>
]]>
  </content:encoded>
  <pubDate>Thu, 2 Jul 2026 14:31:00 +0000</pubDate>
  <link>https://status.protechassociates.com/incident/cmvd1ybae02rl1nnbgt217svu-4k8ft37sr054</link>
  <guid>https://status.protechassociates.com/incident/cmvd1ybae02rl1nnbgt217svu-4k8ft37sr054</guid>
</item>

<item>
  <title>Azure Tenant Migratration</title>
  <description>
    Type: Maintenance
    Duration: 8 hours

    
    Oct 25, 14:26:27 GMT+0 - Completed - The scheduled maintenance has been completed. Oct 17, 18:57:45 GMT+0 - Identified - If you have had issues inviting guests to meetings or teams channels, please try again as we have made some changes that should resolve the issue. Oct 17, 14:27:57 GMT+0 - Identified - If you are having issues with Onedrive not syncing.   Please try the following:

https://support.microsoft.com/en-us/office/unlink-and-re-link-onedrive-3c4680bf-cc36-4204-9ca5-e7b24cdd23ea#ID0EBF=Windows Oct 17, 13:42:29 GMT+0 - Identified - The migration has been completed. We are tracking an issue with opening Outlook. 

If you are unable to open Outlook please try the following:
https://togetherwork-my.sharepoint.com/:b:/p/jperron/EW4g1REuAGlBsxDLWbB2GlABaiISioUOHnZF7j2Z40OvHw?e=ibnX6R Oct 14, 21:02:05 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 14, 19:59:56 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Sep 26, 16:08:23 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time. 
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 8 hours</p>
    
    <p><small>Oct <var data-var='date'> 25</var>, <var data-var='time'>14:26:27</var> GMT+0</small><br><strong>Completed</strong> -
  The scheduled maintenance has been completed..</p>
<p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>18:57:45</var> GMT+0</small><br><strong>Identified</strong> -
  If you have had issues inviting guests to meetings or teams channels, please try again as we have made some changes that should resolve the issue..</p>
<p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>14:27:57</var> GMT+0</small><br><strong>Identified</strong> -
  If you are having issues with Onedrive not syncing.   Please try the following:

https://support.microsoft.com/en-us/office/unlink-and-re-link-onedrive-3c4680bf-cc36-4204-9ca5-e7b24cdd23ea#ID0EBF=Windows.</p>
<p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>13:42:29</var> GMT+0</small><br><strong>Identified</strong> -
  The migration has been completed. We are tracking an issue with opening Outlook. 

If you are unable to open Outlook please try the following:
https://togetherwork-my.sharepoint.com/:b:/p/jperron/EW4g1REuAGlBsxDLWbB2GlABaiISioUOHnZF7j2Z40OvHw?e=ibnX6R.</p>
<p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>21:02:05</var> GMT+0</small><br><strong>Identified</strong> -
  Scheduled maintenance is currently in progress. We will provide updates as necessary..</p>
<p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>19:59:56</var> GMT+0</small><br><strong>Identified</strong> -
  Maintenance will begin as scheduled in 60 minutes..</p>
<p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>16:08:23</var> GMT+0</small><br><strong>Identified</strong> -
  We will be undergoing scheduled maintenance during this time..</p>
]]>
  </content:encoded>
  <pubDate>Fri, 14 Oct 2022 21:00:00 +0000</pubDate>
  <link>https://status.protechassociates.com/maintenance/cmvd1ybh102s31nnb1zkygf7z-hxb1y2g8m99n</link>
  <guid>https://status.protechassociates.com/maintenance/cmvd1ybh102s31nnb1zkygf7z-hxb1y2g8m99n</guid>
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  </channel>
  </rss>