Protech - Monitoring - Possible Performance Degradation – Incident details

Monitoring - Possible Performance Degradation

Resolved
Degraded performance
Started 13 days agoLasted 28 hours 31 minutes
Updates
  • Resolved
    UTC
    Resolved

    Resolved - We continue to closely monitor the environment. Please direct any further questions to support@protechassociates.com.

  • Update
    UTC
    Update

    All updates have been completed successfully and sites are available. We will continue to closely monitor the environment. Please direct any further questions to support@protechassociates.com.

  • Update
    UTC
    Update

    Update: Confirmed performance issue was resolved at 1pm ET. We have identified a separate issue affecting the MX Find function for both admins and members. We’ve successfully deployed a fix with customers working with our Support team and will be issuing a rolling hot fix between 5pm-7pm ET to all customers. Anticipated latency will be approximately 5 minutes while your website re-caches. This will not impact those who have already applied the hotfix with Support. If you need assistance in the meantime, please contact Support.

  • Monitoring
    UTC
    Monitoring

    We are aware that some Protech users may be experiencing slower than normal performance, particularly in Asset Manager. Our team identified the cause and is performing a scaling operation on a supporting infrastructure component, working alongside Microsoft. We have seen steady improvement in performance since this work began, and the final change has now been applied. We expect the impact to be resolved. We will continue to monitor closely to confirm.