Protech - Staging Environment Availability – Incident details

Staging Environment Availability

Resolved
Operational
Started 28 days agoLasted 7 hours 14 minutes
Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    Staging Environments Restored All staging environments are back online and operating normally. This issue was isolated to staging and did not impact production environments at any point. We have confirmed all sites are restored and will continue monitoring to ensure stability. Thank you for your patience throughout this process.

  • Update
    UTC
    Update

    Staging Recovery Ongoing We are continuing to work on restoring staging environments. Recovery is progressing, but taking longer than expected. We now expect full restoration to take an additional 1 to 2 hours. This issue remains isolated to staging and does not impact production environments. We will provide another update as recovery advances or once services are fully restored.

  • Update
    UTC
    Update

    We continue with recovery of remaining sites We have identified the cause of the staging disruption and recovery is underway. Services are expected to be fully restored within the next 20 to 30 minutes. This issue is isolated to staging and does not impact production. We will post a final update once recovery is confirmed.

  • Identified
    UTC
    Identified

    Staging Environment Recovery In Progress We have identified the cause of the staging disruption and recovery is underway. Services are expected to be fully restored within the next 20 to 30 minutes. This issue is isolated to staging and does not impact production. We will post a final update once recovery is confirmed.

  • Investigating
    UTC
    Investigating

    We are aware that a few MX staging systems are not loading. Our team is investigating with Microsoft and working quickly to get them operational.