Protech - Notice history

Resolved - We continue to closely monitor the environment. Please direct any further questions to support@protechassociates.com.

All updates have been completed successfully and sites are available. We will continue to closely monitor the environment. Please direct any further questions to support@protechassociates.com.

Update: Confirmed performance issue was resolved at 1pm ET. We have identified a separate issue affecting the MX Find function for both admins and members. We’ve successfully deployed a fix with customers working with our Support team and will be issuing a rolling hot fix between 5pm-7pm ET to all customers. Anticipated latency will be approximately 5 minutes while your website re-caches. This will not impact those who have already applied the hotfix with Support. If you need assistance in the meantime, please contact Support.

This incident has been resolved.

Staging Environments Restored All staging environments are back online and operating normally. This issue was isolated to staging and did not impact production environments at any point. We have confirmed all sites are restored and will continue monitoring to ensure stability. Thank you for your patience throughout this process.

Staging Recovery Ongoing We are continuing to work on restoring staging environments. Recovery is progressing, but taking longer than expected. We now expect full restoration to take an additional 1 to 2 hours. This issue remains isolated to staging and does not impact production environments. We will provide another update as recovery advances or once services are fully restored.

We continue with recovery of remaining sites We have identified the cause of the staging disruption and recovery is underway. Services are expected to be fully restored within the next 20 to 30 minutes. This issue is isolated to staging and does not impact production. We will post a final update once recovery is confirmed.

Staging Environment Recovery In Progress We have identified the cause of the staging disruption and recovery is underway. Services are expected to be fully restored within the next 20 to 30 minutes. This issue is isolated to staging and does not impact production. We will post a final update once recovery is confirmed.

This incident has been resolved.

All updates have been completed successfully and sites are available. We will continue to closely monitor the environment. Please direct any further questions to support@protechassociates.com.

Server upgrade has been completed and verified. Final patch deployments are in the process of completing. We will continue to monitor and will followup with an update when the patching process is completed and verification is successful.

Patch deployment and server upgrade is still in progress as we work through additional validation of the deployment and ensuring site availability. We will continue to closely monitor the environment and will post further updates when available. Please direct any further questions to support@protechassociates.com.

As a follow-up to our communication yesterday, we identified an additional change that we will make to our Protech MX environment this evening. At 8:00 p.m. ET, we will deploy a patch and server upgrade. We expect no service disruption during the deployment. Once the update is complete, please refer to this support document on best practices to refresh your MX/UX connection and enable multi-factor authentication on MX sign-ins. https://marketing.fonteva.com/l/34462/2026-09-17/3tb78f6/34462/1789672942zLvJZjwT/Protech_MX_UX_Refresh_and_MFA_Guidance.docx.pdf Additionally, our Chief Technology Officer, Craig Conway, and our Chief Product Officer, Brooke Huling, will host a live Customer Town Hall on Tuesday, September 22 at 11:30 a.m. ET to provide an update and answer your questions. Please register to attend. https://events.zoom.us/ev/Am2eXQFDS0cX0rzTPHTM7mn4TO5G9_0M9jg0A3Sm7HiOYI1iWFko~AsazKuAUcKYDDl6F07hDiWWYB9Hel186-ozAVH8e4eTpJJ0rj0a3sCO6dQ We will continue to closely monitor the environment and provide additional updates as we have information to share.

The patch deployment process has been completed successfully and sites are available. We will continue to closely monitor the environment. Please direct any further questions to support@protechassociates.com.

Earlier this morning, we detected unusual activity on one of our servers. Out of an abundance of caution, we immediately took the affected server offline while we investigated. This precautionary action impacted a small number of our customers. Our investigation has confirmed that no sensitive information was compromised. As a result of our analysis, we are deploying a patch at 8:00 p.m. ET this evening. We expect no service disruption during the deployment. We will continue to closely monitor the environment and will provide additional updates as we have information to share.

Server functionality has been restored, and you should now have access to your MX sites. To restore full service, we did need to roll back to our September 7, 2026 archive which will impact any web site configuration changes (Files and Folders) made after that date. We sincerely apologize for this inconvenience, and our support team is ready to assist with any updates you need. Please reach out if you continue experiencing issues or need assistance. A full investigation into the root cause is ongoing and our top priority. We will communicate our findings once complete.